Synthesia Not Working? Try This! (2023 Fixes)

Synthesia is one of the hottest AI video tools available in 2023. The ability to create your own avatar alone is something that has revolutionized video creation.

It’s so incredibly popular however, that sometimes the Synthesia website struggles to keep up with the demand.

If Synthesia stops working for you, we have a few fixes that might help.

Here are the Best Ways to Fix Synthesia in 2023.

synthesia not working

Synthesia Not Working? Try These Fixes:

Try a Hard Refresh

This is always my first option to try and it usually does the trick.

If you’re getting an error message, you can usually do a hard refresh of your browser to get it working again.

To do this on Chrome, the shortcuts are:


  • Hold down Ctrl, Shift and the ‘R’ key.
  • Or Hold down Ctrl and press F5


  • Hold down Shift and click the Reload button.
  • Or Hold down Command, Shift and click the ‘R’ key.

This usually works for me, but if it didn’t solve your problem – keep on reading below.

After a hard refresh, you’ll need to login to Synthesia again.

synthesia not working
The capabilities of Synthesia are mind-blowing

Clear Your Browser Cache & Cookies

If Synthesia is still not working, you might need to clear the cache of your Browser.

If you’re using Google Chrome:

  1. Firstly, open Chrome if it isn’t already.
  2. At the top right, click More.
  3. Click More tools. Clear browsing data.
  4. Next, choose a time range. If you want to delete everything, select ‘All time’.
  5. Then next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.
  7. Refresh

If you’re using Safari:

  1. Click the Safari drop-down menu and select Preferences.
  2. Click the Advanced tab.
  3. Select Show Develop in menu bar checkbox and close the Preferences window.
  4. Select the Develop drop-down menu. Click Empty Cache.
  5. Note: You may want to also clear your browser history.
  6. Refresh

Now try reloading Synthesia and logging in again.

Check Synthesia’s Server Uptime

It might be that the website is currently down for everyone. 

It’s worth checking the Synthesia servers to see if the service is running as normal.

You can try that on downforeveryoneorjustme

Unfortunately, if the servers are down then there is nothing you can do.

You’ll just have to do something else for a few hours!

The only solution is to simply wait.

Disable Your Browser Extensions

If you’re still experiencing ‘Synthesia Error’ or an ‘Synthesia not logging in’ issue, you can disable your browser extensions that might be interfering with the site.

How to Disable Browser Extensions on Chrome:

  • Tap on Three Dots on the top Right Corner.
  • Now Tap on Settings.
  • Tap on More Tools > Extensions.
  • Here You can Disable each extension one by one.
  • Refresh

How to Disable Browser Extensions on Firefox:

  1. Click the menu button.
  2. Click Add-ons and themes and select Extensions.
  3. Scroll through the list of extensions.
  4. Click the blue toggle for the extension you wish to disable.

Try Using (or disabling) a VPN

Is your VPN currently blocking internet traffic? If so, try disabling it to see if that helps.

If that’s not the issue and you don’t have a VPN installed, keep reading. 

You may want to try using a VPN while accessing Synthesia. 

There a few reasons why a VPN might work:

  • The Synthesia service may be blocking traffic from your region.
  • Issues with your IP.
  • Issues with your public wifi network.

We suggest trying Express VPN, which comes with a 30 day money back guarantee.

express vpn free trial
Try the VPN fix and if it doesn’t work – cancel and get 30 days free!

Check Your Internet Connection

Look, we’re not trying to be patronizing here, but is your internet definitely working?

Try loading up a few other websites to see if they load normally.

Synthesia Not Loading Advice:

Synthesia’s website performance can be affected by slow or interrupted connection to the Internet.

In order to utilize Synthesia effectively, it is important to check your internet connection first. If the connection seems slow, we recommend resetting both your modem and router and running a speed test. This should help diagnose any potential network issues.

We also suggest checking for firewalls or security settings that may be blocking specific ports.

ai reading
Is this thing on?

Restart Your Device

If all else fails, you can try the age-old ‘turn it off and on again’.

This seems to solve 90% of problems in tech troubleshooting – so why not give it a go.

How To Restart Synthesia

One of the quickest and most basic troubleshooting steps you can take is restarting your device.

This can be done by completely shutting down the machine and waiting approximately two minutes before turning it back on.

Doing this will ensure all processes are stopped and the Synthesia website has an opportunity to refresh itself, which often resolves minor technical issues without any further action needed!

Try Waiting for Synthesia Capacity to Reduce

If Synthesia is still not working, it might just be time to wait it out.

Synthesia is still a very new service and there is always likely to be some down-time.

As with anything new, it will only get better and more robust with time.

With so much demand for Synthesia, it’s currently growing faster than we can keep up with. 

You just need to have some patience. 

ai art instagram captions
Just like Arnie, Synthesia will be back.

Synthesia Will Keep Getting Better

In truth, it just goes to show how revolutionary Synthesia really is.

Let’s hope Synthesia can catch up with the demand soon, so we can all finally use this incredible AI technology everybody is talking about.

Even if it takes months to scale up and meet the demand – it will most definitely be worth the wait.

Check out this full Synthesia Review video.

READ MORE: Open AI Playground Not Working? Try THIS!

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